Terms & Conditions
Please note:
Due to the natural variation in the colour and grain structure of wood, images should be used as a guide only.
Who We Are
Ted Todd is the hardwood floor brand of Edwards Cheshire Company Limited incorporated in England and Wales, with company number 02848796 whose registered office is at 18 Chesford Grange, Woolston, Warrington, Cheshire WA1 4RQ.
You can contact us by visiting our Contact Page, or by telephone at 01925 284496 or by writing to us at enquiries@tedtodd.co.uk or 18 Chesford Grange, Woolston, Warrington, Cheshire, WA1 4RQ.
Price Disclaimer
Prices are accurate at the time of publication. Ted Todd reserves the right to review and amend prices accordingly without notice.
Stock Availability
Stock availability estimations are accurate at the time of publication and are subject to change due to the sourcing of raw materials. Upon quoting, you will be given the most accurate timeframe for availability. Ted Todd reserves the right to review and amend availability without notice.
Specification Disclaimer
All specifications are accurate at the time of publication. Ted Todd reserves the right to supply products varying from the specifications on this website due to circumstances beyond our control.
Image/Print Disclaimer
We make every effort to accurately reproduce images. However, due to natural variations that occur in the wood itself, colour reproduction is for illustration purposes only. We are more than happy to send samples out on request.
Phone Calls
All our telephone calls are recorded for training purposes.
Privacy Policy
Ted Todd are committed to protecting the privacy and security of your personal information. By using our website you agree to our Privacy Policy, more information about this can be found here.
Installer’s Responsibility
It is the installer’s responsibility to carry out the final inspection of the floor prior to installation to ensure the colour, grade, quality, manufacture and factory finish of the product is acceptable.
Before final installation, the product must be checked with the end user to ensure the correct product has been supplied, and that the end user is happy with the product.
Additionally, the inspection of all pieces of the floor must be done before those pieces are installed. Carefully examine the flooring for colour, finish and quality before installing it. The installer must open several packs of the floor at a time to enable a good colour and grade mix across the installation, use reasonable selectivity when choosing the layout of the boards and hold out or cut off pieces with deficiencies, whatever the cause. If the product is deemed not acceptable for any reason, do not install it and contact Ted Todd immediately.
Once a product has been laid and later discovered to be incorrect, or for any boards with defects or visual irregularities that should have been spotted at the time of installation, no financial assistance can be given, nor can the product be returned.
Deliveries, Returns and Bespoke Orders
UK Deliveries
Hardwood Flooring: UK mainland deliveries only.
Delivery costs for hardwood flooring and accessory orders will be calculated based on your account type and will be confirmed at the time of quote or order. Please contact your specification consultant or a member of our sales team for more information on tel 020 8629 3055.
International Delivery
Price on application for international deliveries.
Indicative sea freight shipping times:
Northern Europe7 days
New York 8 days
Los Angeles 28 days
Africa 22 days
UAE 27 days
Singapore 33 days
Shanghai 33 days
Hong Kong 35 days
Sydney 40 days
Returns
Ted Todd will only accept returns of unopened packs and will be subject to a 25% restocking charge of amount returned. (Or a minimum of £100 per order) plus carriage charges. Returns must be clearly labelled with a Ted Todd return number. Returns without a return number will not be accepted. Woodworks and bespoke orders cannot be returned unless damaged. We do not collect or credit any material 30 calendar days after the original delivery date or accept the return of date sensitive accessories after 2 weeks of delivery.
Bespoke Orders
Bespoke orders will only be accepted when a Ted Todd order form has been completed in full and an order acknowledgment has been received. Ted Todd will not accept returns of bespoke orders. A 50% deposit is required on all bespoke orders prior to manufacture.